Already at a high level of stress and tension because of Expedia's botch-up, I still managed to get myself together and haul my ass and its many belongings to the airport. Flying transatlantic for the first time on my own I felt scared, excited and ready. Thankfully there were no problems when we first arrived at the airport. I got my boarding passes, checked in my bags and gave my folks a hearty farewell and flew off over the English channel to London, my city, my stop-over. I was elated but my bubble was soon to be burst by Continental Airlines security checks. When I was issued my new passport several years ago, my embassy informed me that I would not need a visa to visit the US because our new passports were biometric. Stupid Austrian embassy.
'So you're flying into Newark?'
'Yes.'
'Did you fill out an ELSA form?'
'A what?'
Turns out this Visa waiver agreement the States has with Europe requires you to fill out an online application form. Simple solution to this: whip out laptop, use airport WiFi, all is fixed. Sadly this was not the case. I left my laptop at home because I was intending to buy a new one in New York (the one I'm typing this on now waheeyyy). Crap. Solution number two: find an Internet cafĂ©, fill out form and PRESTO. Problem solved… NOT. I stupidly thought it would be wise to leave my Sterling behind to stop me from buying things at Heathrow airport. So I had to pay a 3 GBP minimum using my credit card… No big deal. BUT I was slapped in the face by another bill when I had to pay $14 to process my application. After the adrenaline rush died down, the waiting began. Three hours, zero books, zero pounds, and zero battery. So traumatised and tired was I by all this I couldn't even begin to grasp the fact that I was flying to the States for the first time in over 10 years. It wasn't until I flicked through multiple plastic surgery, weight loss and dating ads with a Carrie Underwood medley playing in the background that it hit me… Hell yes, I'm flying to the States!
There is definitely one thing I've got to give Continental Airlines credit for: their amazing playlist (expect to hear bluesy jazz and the earlier and greater works of N'Sync) and the frequency of their meals and snacks - not to mention their great collection of movies on demand. Full, entertained and tapping my feet I could hardly contain my excitement.
'We are now flying into Newark'
I peered out the window. You know how when you usually fly into a city it looks like a big cluster or an island of lights surrounded by a sea of darkness? Well Newark from above looked completely different. There were sporadic bits of light… kind of like gazing at the stars, sans the neck pain.
Finally off the plane with luggage in tow I headed out to the arrivals area equipped with the US mobile my father so obligingly bestowed upon me, but omgPANIC. It didn't work. How on Earth would I reach my Aunt and cousin? I tried to use a pay phone, only to realise that I am an incompetent twat who barely remembers the methods of communication before mobiles, and that I foolishly did not know how on earth to dial a US number. Stuck in an almost empty airport with New Jersey hoodlums parking up front and giving me death stares I frantically began BBMing my little sister regardless of the insane time difference. I thought all was lost until I heard it… Tagalog. KABAYAN. I spun around to find two Filipino airport workers behind me.
'Hi. Could I please use your mobile to ring my Tita? I am lost and I'm scared.'
Thank God for the Filipino compadre mentality. They not only lent me a mobile, but dearest Paolo (from Bacolod) brought me to the other arrivals section and scouted out for my cousin because he did not want to leave me alone before all the airport staff left. Then almost as if on cue, my cousin Marsha appeared with Paolo.
After giving Marsha a big hug and feeling a mixture of relief and happiness I turned to Paolo to wave goodbye.
'I'm sure I'll see you again. It's a small world. Remember… next time you see anyone who needs help like this, go help them!'
I sure will Paolo. It's people like you that make me proud to be Filipino.
Showing posts with label travel. Show all posts
Showing posts with label travel. Show all posts
Thursday, 16 September 2010
Thursday, 9 September 2010
Expedia sucks.

I'm afraid this post is going to be a little bit of a rant, but to justify this let me first tell you my story fair followers. My parents decided to give me a trip to NYC as a graduation trip and as a reward for my good marks. Ecstatic about the offer I unfortunately turned to expedia.de to find flights that wouldn't destroy my parents' finances... wrong move. At first I selected the cheapest flight from Vienna to Newark and entered my credit card and passenger details as required. After submitting my information the website gave me an error message saying the transaction could not be processed, so with the encouragement of my mother by my side I gave it another go. This time all appeared to go well - the transaction went through and I received a confirmation email detailing the flight times, booking references etc.
Now this is where the nightmare begins. In the midst of my preparations for my one-woman journey across the Atlantic I was worried to receive an email from Expedia detailing that I had in fact made 2 bookings to Newark and would have to cancel one of the bookings for a fee of €476!! Talk about cheeky, greedy and all-around repulsive. Alarmed, I phoned their office in Germany to explain my situation and bring their attention to their error. All they could tell me was that I did have to cancel one of the flights or be charged for both, but would receive €100 compensation. €100 from €1000 that you nicked off me? Yeah right. Still in the height of my battle against the incompetency of Expedia I wonder how on Earth they could continue with a booking using the same card, the same passenger details on the same trip at the same time?! Would I really want to go on holiday with a clone of myself? Not only that but it appears that the second booking they were gracious enough to charge me for only flies out from London to Newark instead of Vienna-London-Newark. I guess I could teleport to London, ain't that right Expedia?
Well after a little bit of research on Crapedia, I did find it consoling that there have been many unfortunate others who have been duped by Expedia. Check it out. I highly recommend to avoid using them unless you feel like throwing away a little, no sorry, A LOT of money.
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